Refund policy

 Return & refund policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within **30 days of delivery**, subject to the conditions below.

To be eligible for a return:

* The item must be unused and in its original condition.
* The item must be returned in its original packaging, where applicable.
* Proof of purchase or order information may be required.
* Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

## Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue.

If the issue is confirmed, we may offer a replacement, refund, or another appropriate resolution.

## Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error, defective product, or damaged item.

## Return Shipping

Unless the return is due to an incorrect, damaged, or defective item, the customer may be responsible for return shipping costs.

## Non-Returnable Items

Certain products may be non-returnable, including products that are:

* Opened or used when hygiene or safety restrictions apply
* Personalized or customized
* Final-sale items
* Gift cards
* Other items specifically identified as non-returnable

## Exchanges

If an exchange is available, customers may contact us with their order details. Exchanges are subject to product availability.

## Contact

For return or refund questions, please contact us through the store's customer support/contact form.